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At Metro Storage we believe an individual’s right to keep their personal information private is highly important. We are committed to protecting and maintaining the privacy, accuracy and security of your personal information.
How we collect your information We will only collect information relevant to our business relationship with you. The information we collect will include your contact details; personal details such as name, address, phone numbers; email address; information about your use of our products and services; and in some instances where requested by you, your financial information including credit card details. We do not collect sensitive information from you (as defined in the Act) without your consent or unless authorised by law.
How we use your information We will limit the use of your personal information to: - Recommending to you or providing you with the self storage products and services that you may need.
- Carrying out our business which includes account management, planning, product development, research and analysis.
- Fulfilling our legal requirements (for example, disclosure to law enforcement agencies or the courts) We may use your information to offer you products and services that we believe meet your needs. However, you can notify us at any time if you do not wish to receive these offers. We will act promptly on any such request, which can be made by e-mailing, calling, writing to or visiting the location where you hold storage or held storage.
Who will use your information We will not share, sell or trade your personal information to any non related Metro Storage company or person with the exception of your alternate contact person/s.
Your information is secure We will limit the use of your personal information to: - We will ensure your personal information is kept secure and confidential.
- Only employees of Metro Storage and those who perform services on our behalf, and are authorised to handle your information, will have access to your personal information.
- We will not retain any of your information for any longer than it is required by us except to fulfil our legal obligations or where you have consented.
- We will, with your help, keep your personal information accurate, complete and up-to-date.
You have access to your information You can access most of the personal information we hold about you and request corrections. - This right is subject to some exceptions, for example, you may not obtain access to information relating to existing or anticipated legal proceedings.
- You can request access to your information by visiting or contacting the location at which you have storage.
Accuracy - If you think that any information we hold about you is inaccurate please contact us and we will, with your help, keep you personal information accurate and up to date.
Metro Storage Privacy on the Internet We understand that when you access our website or interact with us online, the privacy and confidentiality of your personal information is important to you. Metro Storage is committed to safeguarding the personal and financial information you provide to us.
Security
We use a variety of physical and electronic security measures to secure information. These include: - Restricting access to our offices to only authorised Metro Storage personnel
- Firewall and secure databases to keep personal information secure from misuse, loss or unauthorised use or disclosure.
The Internet is not a secure environment. If you use the Internet to send us any information, including your email address, it is sent at your own risk.
Permission to contact you
You can choose not to receive further emails from us by simply advising us at enquiries@metrostorage.com.au
Changes to our policy
Any changes to our privacy policy will be highlighted on our web site www.metrostorage.com.au and at each location.
Contact Us
For more information please contact us on:
Telephone (02) 9518 1788
E-mail to enquiries@metrostorage.com.au
Or mail to:
HEAD OFFICE
Metro Storage
PO Box 78
LEICHHARDT NSW 2040
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